Privacy policy

Who we are

Lekhpal AI Assistant is an independent utility app published by Online India Software Solutions. You can reach us at support@onlineindia.net. Lekhpal AI Assistant is not a government app: it is not affiliated with, endorsed by, or acting on behalf of any government department. It helps you reach public service portals and organise your own work.

What we collect and why

• Account. Your name, email address and, if you choose to add it, your mobile number — to create and secure your account and to send verification and service messages.
• Device and security. An app-install identifier, device model, operating-system and app version, IP address and the push-notification (FCM) token — to bind your subscription to your device, deliver notifications and prevent misuse.
• Your work. The portals you open, and the bookmarks, notes and PDFs you save — stored so that you can find your past work.
• Purchases. Which subscription plan you bought and when. Payments are processed by Razorpay; we do not receive or store your card or UPI credentials.
• Advertising. The app shows ads through Google AdMob, which may use your device’s advertising identifier. Google’s own policies describe how AdMob uses data.

What stays on your phone

Portal logins you choose to save, and your saved village and gata/khata lookups, are kept encrypted on your device only. They are never sent to our servers. The app does not request your location; the state and district you pick are values you select, not your device’s position.

What we do not do

We never submit a government form, solve a captcha, or approve a record on your behalf. We do not sell your personal data.

Who we share data with

Only with the service providers that make the app work, each under its own terms:

• our hosting provider, which stores the data described above;
• Google — Firebase Cloud Messaging for push notifications, and AdMob for ads;
• Razorpay — to process payments.

Retention and deletion

We keep your data while your account is active. You can delete your account yourself in the app (Account → Delete account), which erases it immediately, or ask us by email — both are described on the account deletion page. An emailed request is completed within 30 days. Records of payments are kept for as long as tax and accounting law requires, with your personal details removed from them.

Security

Data is encrypted in transit (HTTPS), and stored files are encrypted at rest. Passwords are stored only as argon2id hashes — we cannot read them.

Children

Lekhpal AI Assistant is intended for adults doing administrative work and is not directed at children.

Changes to this policy

When our practices change we will update this page and the “last updated” date above. Questions about this policy can be sent to support@onlineindia.net.