Refund and cancellation policy

Lekhpal AI Assistant plans are digital services from Online India Software Solutions. A plan starts as soon as payment is confirmed and runs for the number of days shown when you buy it. Plans do not renew automatically, so there is nothing to cancel to avoid a future charge.

When we refund in full

• You were charged but the plan was not activated.
• You were charged more than once for the same plan.
• You paid by UPI for manual activation and we could not verify or activate it.

Other requests

If the plan did not work as described, write to us within 7 days of payment and tell us what went wrong. We look at each request and reply by email. A plan that has been used for its purpose, or whose period has ended, is normally not refunded. Government websites being slow or offline is outside our control and is not by itself a ground for refund.

How to ask

1. Email support@onlineindia.net from the address registered on your account.
2. Include the payment reference or receipt number, the date and the amount.
3. We confirm the decision by email.

How the money comes back

• Payments made through Razorpay are returned to the same card, UPI ID or bank account. Banks usually credit it within 5–7 working days after we approve it.
• Payments made directly by UPI are returned to the UPI ID they came from.
• When a plan is refunded in full, it stops working at once.

संक्षेप में

भुगतान कट गया पर प्लान चालू नहीं हुआ, या एक ही प्लान के लिए दो बार भुगतान हुआ — तो पूरा पैसा वापस मिलेगा। अन्य मामलों में भुगतान के 7 दिनों के भीतर support@onlineindia.net पर भुगतान संदर्भ संख्या के साथ लिखें। स्वीकृत रिफ़ंड उसी माध्यम में 5–7 कार्य दिवसों में आता है।

See also the terms of use and contact page.